Original sales receipt must accompany returns.We accept returns for
exchange or refund 7 calendar days after delivery of the product. At
our sole discretion after 7 calendar days, we will offer an exchange or
store credit only. Items must be in "new, unaltered and unused
Definition of new, unaltered and unused condition is:
- without showing signs of
wear or damage in any way
- within 7 calendar days of
the delivery date (after 7 days no returns are allowed)
- must not be a special order
or a custom order
- unless noted that it cannot
be returned or has a different return policy time period other than
that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us, please
contact Customer Support immediately.
Items that are defective and shipped from us or items that you did not
order but received from us will qualify for store credit or a cash
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being
exchanged and are not damaged.
Again you MUST contact us within 7 days if you intend to return ANY
item back to our store. Items returned to us AFTER 7 days and WITHOUT
contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at
159 Sapsucker Woods Rd
Ithaca, NY 14850
Customer Service Number 877-266-4928